Firefly Warranty

Firefly Illumination Product Warranty

While the industry standard warranty for fluorescent luminaries is one year.
Firefly Illumination provides an industry leading five year warranty.
Why invest in a product that you plan to have for many years that only
offers a one-year warranty?

Firefly Illumination warrants the fixtures to be free from manufacturing defects for a period of five years. Firefly Illumination’s warranty is limited to the repair or replacement of defective parts only. Labor charges for the correction of any defect, by repair or replacement are specifically excluded from this warranty. Lens and sockets are considered perishable items and are not included in the warranty. Ballasts, lamps, and other electrical components carry a warranty directly from the component manufacturer. Firefly Illumination’s warranty does not cover these items. Ballasts will typically carry a five year warranty. Lamps are considered perishable, but do carry a limited warranty from the manufacturer which is typically three years. The exact length of the warranty for these and other electronic items will depend on the brand and model specific to your order. The customer should direct warranty claims on electronic components directly with the component manufacturer. If desired, Firefly Illumination will act as a liaison between the customer and the component manufacturer to assist with warranty issues.